LIGHTFRAMER PRO
Support & Help
We're here to help you get the most out of Lightframer Pro.
Contact Us
EMAIL SUPPORT
We typically respond within 24 hours. Please include your device model and iOS or Android version when reporting issues.
Frequently Asked Questions
What devices are supported?
Lightframer Pro is available for iPhone and Android. The iOS version requires iOS 17 or later. The Android version is available on Google Play and uses supported rear-camera hardware for the viewfinder.
How accurate is the sun tracking?
Sun position calculations use your precise GPS location and astronomical algorithms. Golden hour, blue hour, sunrise, and sunset times are accurate to within a few minutes for your exact location.
Which cameras and lenses are included?
Lightframer Pro includes a growing library of professional cinema cameras from ARRI, RED, Sony, Canon, Blackmagic, Panasonic, DJI, and more, along with popular lens series. We add new gear with regular updates.
Can I use custom aspect ratios?
Yes. In addition to standard ratios like 2.39:1, 1.85:1, 16:9, and 4:3, you can set any custom aspect ratio for your frame lines.
Does the app work offline?
The viewfinder, camera database, and frame lines work without an internet connection. Sun tracking requires GPS but does not need cellular data once your location is determined.
How do I export photos with metadata?
Tap the capture button in the viewfinder, then choose an export style. Each export includes a metadata strip with your camera, lens, focal length, aspect ratio, sun position, compass heading, and white balance.
System Requirements
- iPhone with iOS 17.0 or later, or a supported Android device REQUIRED
- Location Services enabled FOR SUN TRACKING
- Camera access FOR AR VIEWFINDER
Privacy
Lightframer Pro respects your privacy. Location data is used for sun position calculations and Shadow Map rendering through Mapbox. Camera data stays on your device. We do not collect analytics or personal information.